At Tianhao Outdoor Leisure Products Limited, we are committed to delivering your orders efficiently and on time. Please review our shipping policies below to better understand our processes and ensure a smooth transaction.
1. Shipping Methods
We offer a range of shipping methods to accommodate the needs of our wholesale customers. Depending on your location and order size, we may ship via:
- Ocean Freight (for international bulk orders)
- Air Freight (for smaller urgent orders)
- Domestic Freight (for orders within China)
If you have specific shipping preferences or designated carriers, please inform us during the order process, and we will make every effort to accommodate your request.
2. Shipping Time
Once your order is ready for shipment, delivery times vary based on your location and the shipping method selected.
Please note that shipping times may be affected by customs procedures, shipping routes, or other logistical factors.
3. Shipping Costs
Shipping costs are calculated based on the total weight and volume of your order, as well as the shipping method chosen. You will receive a detailed shipping quote at the time of order confirmation. All shipping charges, including any applicable duties, taxes, and fees, are the responsibility of the buyer.
For large bulk orders, we may offer FOB (Free On Board) or CIF (Cost, Insurance, and Freight) shipping terms based on your preference.
4. Risk of Loss
Once the goods leave our factory and are handed over to the shipping carrier, the responsibility for loss or damage during transit transfers to the buyer. We highly recommend that customers arrange for insurance to cover the shipment in case of unforeseen circumstances. We are happy to assist with arranging insurance upon request.
5. International Shipping & Customs
For international orders, the buyer is responsible for any import duties, taxes, or customs clearance fees that may apply in their country. Please check with your local authorities for more information on these costs.
6. Order Tracking
Once your order has been shipped, we will provide you with tracking information. This will allow you to monitor the status of your shipment and ensure timely delivery.
7. Delays
While we strive to meet all estimated delivery times, shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or logistical challenges. In the event of a delay, we will inform you as soon as possible and work to resolve the issue promptly.
8. Special Requests
If you have any special shipping requirements, such as specific packaging, labeling, or delivery deadlines, please let us know when placing your order. We will do our best to accommodate your needs.
9. Contact Us
If you have any questions about our shipping policy or would like to discuss specific shipping arrangements for your order, please contact us at info@tianhaofactory.com.
